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Web Hosting Questions
Do you support
Microsoft FrontPage®?
Yes, with Microsoft FrontPage®, you can edit and update
your web site pages. If you requested the Microsoft FrontPage®
Extensions installed with your web site order, you can also
utilize the features of Microsoft FrontPage® Extensions
running on a UNIX platform.
How do I upload
my files?
Setting up your new website can be easy and fun. Choose
one of the most popular FTP clients listed below and follow
the simple step-by-step instructions to learn basic FTP
functions. For your convenience, we have instructions at
the following links:
WS_FTP
LE
I cannot connect
to my website via FTP. What do I do?
- FTP is an acronym for File Transfer Protocol
- Your Root directory is public_html
Be sure to double-check your user name and password. If
you do not have this information, please be sure to contact
customer support and request that this information be sent
to you. Upon your request, it will be emailed to the administrative
email contact that we have on file.
If you still cannot connect, possible reasons why:
We are not the authoritative name servers (DNS). If you
did not register the domain name with us and have signed
up for a hosting package without transferring the name over,
you will not resolve to our servers. You will need to talk
to our host master who will contact your original hosting
company, or the one that you signed up your domain name
with and request that they transfer the name over to our
servers. This information is passed onto you the customer
via your email on file. You then agree to the email and
forward it on, this information gets passed to the InterNIC
who updates you DNS record to our name servers. Once this
is complete you will be able to access your site.
If you are using Microsoft FrontPage® it is possible
you are not on the Microsoft FrontPage® servers. You
would get an error in Microsoft FrontPage® when trying
to connect, that say’s "can not connect to server,
please make sure the necessary Microsoft FrontPage®
Server Extensions are installed."
Your ISP is having problems, be sure that you can connect
to the Internet. If you can connect to the Internet and
surf the web via your ISP, then you should be able to FTP
to your web site.
FTPing to your site via FTP software
NOTE: Before you
start, be sure that your first page is titled index.html
(all lower case, no white spaces)
- Load FTP software on your computer, open application
- When window appears, click on “connect”
- Enter in remote site URL i.e. www.yourdomain.com
- Enter your user name
- Enter your password
- If program asks for remote folder enter in public_html
- Hit OK
- If the connection was successful, you will see your
local computer on the left side of the screen and the
remote host on the right side
- To transfer files find the file on your local computer
and drag into the remote file. Your index.html file must
reside in the public_html directory
My site is not showing up?
Possible reasons:
- First page is not titled index.html
- Be sure to use all lower case and not white spaces in
your document titles
- You did not load your index.html page into the public_html
directory
- The domain has not propagated the Internet
- You did not pay your bill
My images are not showing up.
All images file names are case sensitive and
must be saved in .gif or .jpg format. Also make sure there
are no spaces or odd characters in the file name. Be sure
that you load the graphics files as well as the HTML pages.
Just because a graphic is in the page does not mean it will
transfer to the servers along with the HTML page.
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